Sneak Peak Conference Break-Out Sessions

Information Overload + Multi-tasking = STRESS!!
More calls, more complex technology, budget cuts - seems like everything today is causing telecommunicators and dispatchers more stress.  In this informative session we will look at what recent studies have to say about the causes and consequences of information overload.  We will then review both personal and organizational strategies for stress reduction.  Since multi-tasking is the strategy of choice for many people, we will also see what science has to say about the effectiveness of this popular idea.  This session is designed to help both individual 9-1-1 professionals and administrators develop effective, workable strategies for stress reduction and service improvement.

Facebook and Thumb Drives:  Training the Next Generation Dispatcher
A presentation showing how multimedia tools, audio visual aids and the Internet can help to stimulate interest, discussion and motivation in training our newest generation of dispatchers.

From Conflict to Collaboration - A 4-Hour session for Telecommunicators!
Work to overcome conflict among peers, subordinates and managers to promote a better working environment.  Learn to put your words to use!